Privacy Policy

Information We Collect

When you create an account, make a deposit, or engage with our games and services, we collect personal data necessary to deliver a secure and personalised experience. This typically includes your full name, date of birth, email address, residential address, telephone number and payment details. To comply with regulatory requirements we may also request government-issued identification documents during the verification process.

In addition to information you actively provide, our systems automatically gather certain technical details. These include your IP address, browser type and version, device operating system, referring website addresses, pages visited and the times and dates of your activity. We use this data to analyse site performance, maintain security and improve the overall user journey.

How We Use Your Information

Your personal data allows us to create and manage your account, process deposits and withdrawals, and provide customer support whenever needed. We also use it to personalise your gaming experience, ensure responsible gaming practices, and detect and prevent fraud or money laundering.

Where you have given us specific consent, we may send you promotional communications about new games, bonuses and special offers. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team. We do not use your information for automated decision-making that produces legal or similarly significant effects beyond what is necessary for the services we provide.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, hosting providers, analytics services and professional advisers bound by strict confidentiality obligations.

We may also disclose your data when required by law, regulatory request, court order or to protect the rights, property or safety of Da Vinci Gold Casino, our players or the public. This includes cooperation with licensing authorities and responsible gaming organisations where appropriate.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences and analyse site traffic. Essential cookies enable core functions such as account login and game play. Additional cookies help us understand how visitors interact with our content and tailor marketing messages where permitted.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of the website. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive information, secure servers, access controls and regular security audits. While no system can guarantee complete security, we continually update our safeguards to reflect evolving threats and industry best practices.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we restrict how we use your information in specific circumstances.

To exercise any of these rights, simply contact our customer support team with sufficient detail to verify your identity. We will respond to your request within the timeframes required by applicable law. If you are unsatisfied with our response, you may raise a complaint with the relevant data protection authority in your jurisdiction.

International Data Transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer personal data to these recipients, we ensure appropriate safeguards are in place, including contractual commitments that meet international data protection standards.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our services, legal requirements or operational practices. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy regularly so you remain informed about how we protect your information.

If you have any questions regarding this Privacy Policy or the way we handle your personal data, please contact our support team who will be happy to assist.