Terms and Conditions

Definitions

• Player: Any individual using the Casino’s software, games, or promotional offers.
• Casino: DaVinci's Gold online casino, encompassing all software, content, and services provided through its associated URLs.
• Service: The support, offers, and assistance provided by the Casino to its users.
• Credits: The funds available in a player’s account balance, equivalent to 1€/1£/1$/1AUD/10ZAR (approximately).
• We/Us/Our: The operators of the Casino and its affiliated group companies.
• Player(s): Includes active players, guest players, dormant players, or those with closed accounts.
• Real Player: A player wagering with their own funds.
• Wagering Requirement: The number of times a credit amount must be bet before it can be withdrawn, also known as a rollover requirement.

Website and Casino Content

All content and software on the DaVinci's Gold website, referred to as “Licensed Materials,” are protected by copyright owned by the Casino or its licensees. These materials, including visual and audio elements, are for personal use only, and players acquire no rights to them beyond usage as permitted by this agreement.

Player Obligations

1. By registering as a player, you agree to comply with all rules, terms, and conditions set by DaVinci's Gold, which may be updated periodically. It is your responsibility to stay informed of these changes.
2. Participation is restricted to individuals aged 25 or older, subject to local laws. You must verify the minimum legal gambling age in your jurisdiction, and the Casino may request age verification at any time.
3. Players from certain jurisdictions, including Afghanistan, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bulgaria, Cayman Islands, Costa Rica, Denmark, Estonia, Hungary, Kazakhstan, Kyrgyzstan, Netherlands, Netherlands Antilles, Poland, Romania, Singapore, Syria, Turkmenistan, and the Virgin Islands, are prohibited from opening accounts. Accounts from these regions will be closed, and all winnings or losses voided.
4. You guarantee the accuracy and authenticity of all information provided during registration. Providing false information may lead to account suspension and forfeiture of funds until the Casino verifies your details.
5. The Casino may refuse or suspend membership at its sole discretion without explanation.
6. Gambling involves the risk of financial loss, and you acknowledge that participation is voluntary. The Casino is not liable for any losses or damages incurred through your use of its services.
7. Deposits must be wagered at least once before withdrawal. Failure to do so may incur processing fees.
8. The use of automated devices, such as bots or robotic systems, to make gaming decisions is strictly prohibited. Violations may result in bans from promotions, play, or winnings confiscation, and your details may be reported to a restricted players database.
9. By playing, you confirm familiarity with game rules, accessible via the Casino’s “help” feature.
10. Deposits via debit/credit cards may incur third-party fees (e.g., foreign transaction fees of 6-8%) charged by card issuers or processors, which are beyond the Casino’s control.
11. The Casino may request a Security Verification Form at any time. Failure to provide this form and required identification within 30 days may lead to account suspension or forfeiture of funds, with resolution at the Casino’s discretion.
12. For Bitcoin (BTC) deposits, you are responsible for transferring funds to the correct wallet address provided by the cashier. Each BTC deposit must be initiated through the cashier. The Casino does not accept other cryptocurrencies (e.g., Bitcoin Cash), and such deposits will not be credited.

Accounts and Passwords

1. Only one account per person, household, IP address, email, or device is permitted. Linked or duplicate accounts may be closed, with winnings forfeited.
2. Players from certain countries may face unique wagering requirements for promotions, detailed in the Promotions Terms and Conditions.
3. You are responsible for keeping your account number and password confidential. Allowing third-party access violates this agreement, and you are liable for any resulting losses or damages. The Casino is not responsible for such losses.
4. By providing your email during registration, you consent to receiving occasional Casino correspondence. You may unsubscribe by emailing [email protected].
5. By providing your postal address, you agree to receive occasional physical mail. You may opt out by emailing support.

General Terms and Conditions

1. The Casino may impose restrictions on accounts in shared computer environments at its discretion.
2. All games rely on a third-party audited Random Number Generator (RNG) to ensure fairness and honesty.
3. The Casino may adjust account balances to recover amounts owed.
4. You agree to pay all sums due to the Casino and not to dispute, chargeback, or cancel payments.
5. For E-Wallet deposits (e.g., MoneyBookers, Neteller, EcoCard), the Casino may request transaction records to verify usage.
6. Illegal or criminal activity will result in immediate account termination, with the Casino reserving the right to notify authorities and other gaming entities.
7. The Casino may modify services, including temporarily suspending support, at any time.
8. Technical failures or glitches may void active bets, and the Casino is not liable for related losses or issues.
9. Accounts inactive for 90 days or more without bets may have their balances forfeited. Requests to withdraw funds after this period will be reviewed case-by-case, with the Casino reserving the right to enforce the 90-day rule.

Promotions and Bonus Terms

1. Bonuses (free or deposit-based) are for gameplay only and cannot be withdrawn. Bonus amounts are deducted before withdrawals.
2. Bonus funds are non-withdrawable and are removed from winnings during withdrawal processing. Cashback funds are also non-withdrawable and may be deducted from pending withdrawals.
3. Unless specified, bonuses carry wagering requirements that must be met before withdrawal.
4. Cashback promotions require a 1x wagering requirement and are limited to a 10x cashback withdrawal limit. The Casino may deduct cashback from pending withdrawals.
5. Tournament prizes, raffle prizes, or special promotions (e.g., bonuses ≥200% or cashback ≥75%) have a 1x wagering requirement and a 2x cashback withdrawal limit. Players with pending withdrawals or balances over 100 $/€/£ are ineligible for these prizes.
   5.1 Special Bonuses include bonuses ≥200% or cashback ≥100%.
6. You are responsible for understanding bonus details, including wagering requirements and restricted games.
7. To opt out of a bonus, contact support before playing. Once a wager is made, the bonus must be played through until the balance is zero or wagering requirements are met. Unplayed bonuses can be removed upon request.
8. Free bonuses (e.g., comps, free chips) have a 20x-60x wagering requirement and a maximum withdrawal limit of 50 Credits (50 $/€/£/AUD, 500 ZAR). Excess balances are non-withdrawable and cleared. Players may withdraw free bonus winnings only once in their gaming lifetime, unless approved by the Casino manager.
9. Free bonus winners without a prior deposit must make a minimum deposit of 15 $/€/£/AUD or 150 ZAR, which cannot be withdrawn or added to a pending withdrawal. Players with prior deposits must have deposited within the last 30 days, and the deposit cannot be added to a pending withdrawal.
10. Promotions are valid only for the period specified in the offer on the Casino website or communications.
11. Bonuses ≥200% have a maximum cashout of 10x the deposit amount.
12. Free bonus players (no deposits) can withdraw winnings from their first three free bonuses within 30 days of registration. After three bonuses or 30 days, winnings are non-withdrawable and deducted.
13. Upon meeting wagering requirements, the Casino may adjust balances to the maximum withdrawal limit, clearing excess funds. Ineligible players may have winnings and balances cleared.

Withdrawal Terms

1. Deposits of 249 USD/EUR/GBP/AUD or less have a maximum withdrawal of 10x the deposit per session. Excess funds are non-withdrawable and cleared. Deposit bonuses are also non-withdrawable and deducted from pending withdrawals.
2. Withdrawal requests may take up to 12 business days to process, requiring Fraud department authorization.
3. Bonuses are non-withdrawable and removed from winnings during withdrawal.
4. Withdrawals incur transfer fees of 10-40 $/€/£, based on location and determined by the payment processor, which are your responsibility.
5. Withdrawals require account verification. Failure to submit documents within 30 days may cancel the withdrawal. You are responsible for providing required documentation.
6. Withdrawals are not permitted if wagering requirements are unmet, risking denial.
7. The Casino may refuse or withhold bonuses or winnings if a deposit is canceled, returned, or denied by a payment processor.
8. Playing restricted games with a bonus may result in withdrawal cancellation and winnings confiscation. You must verify bonus restrictions before playing.
   9.1 Unless otherwise stated, withdrawals are capped at 10,000 Credits per month and 1,500 Credits per request. Excess amounts are paid in installments. Progressive jackpots are exempt. Players may cancel pending withdrawals.
   9.2 The minimum withdrawal is 50 €/$/£/AUD or 500 ZAR.
9. Deposits must be wagered at least 1x before withdrawal, per promotion terms.
10. Deposited funds and winnings are held solely for gaming wagers and settling fees. Credit card deposits may incur a 3%-6.5% processing fee.
11. Players inactive for 30 days or more are considered free bonus players and cannot withdraw free bonus winnings.
12. Mixing free-play and real-play balances is prohibited. Free-play balances from free chips remain subject to free-play rules, even after a deposit.

Prizes and Winnings

1. Verified players may withdraw up to 1,000 €/$/£/AUD (10,000 ZAR) weekly. Unverified players are limited to 500 €/$/£/AUD (5,000 ZAR). VIP players may withdraw up to 10,000 €/$/£/AUD (100,000 ZAR) every 14 days, at management’s discretion.
2. Withdrawals are processed within 1-12 business days, subject to processor availability. High withdrawal volumes may reduce weekly limits to 500 €/$/£/AUD. Subsequent withdrawals wait until the first is paid.
3. The Casino may request identity verification documents at any time, especially for suspected fraud. Accounts under investigation may have winnings frozen for up to 12 months.
4. Withdrawals over 30 days old may be reversed if verification is incomplete.
5. Significant winners may be required to participate in promotional events, with privacy respected.
6. The Casino may use your first name and surname initial (e.g., John S.) in winner announcements. Winnings from technical malfunctions are voided, with deposits refunded.
7. Winnings may be denied, and accounts closed, for bonus abuse, low-risk betting strategies, professional play, or blacklisting in the Casino’s security database.
8. Only UK residents may use GBP, with winnings paid in GBP.
9. Winnings are voided if linked to chargebacks or unauthorized refunds.
10. Credit card depositors require a security form and may face a 7-day withdrawal processing delay.
11. US, Australia, and UK players may withdraw via Bitcoin only.
12. For Bitcoin withdrawals, you must provide the correct BTC wallet address. The Casino is not liable for payments sent to incorrect addresses and will not reissue such payments.

Refund Policy

Refunds are available for deposits under the following conditions:

• Requested within 24 hours of the deposit.
• Compliance requirements (e.g., verification) are met and approved.
• Game malfunctions, with screenshots provided.
• Unplayed credits due to inability to use balance.
• Incorrect charges, with a bank statement provided.

Processing Fees:

• Paper Check: 55.00
• SEPA Wire: 20.00
• SWIFT Wire: 75.00

Late or Missing Refunds:

• Check your bank account.
• Contact your credit card company, as refunds may take time to process.
• If unresolved, contact [email protected].

Cryptocurrency deposits under $25 are non-refundable due to high transaction fees. These amounts are credited as playable deposits, subject to standard terms.

Privacy

Player information is used for:

• Verifying identity and activity.
• Debt collection by third parties, if necessary.
• Reporting to authorities for crime prevention, as required by law.

Misuse of Account

1. The Casino may suspend accounts under investigation for suspected collusion, syndication, or fraud, withholding balances, closing accounts permanently, and recovering affected winnings, payouts, or bonuses. Prohibited activities include:
• Collusion: Players pooling funds to exploit bonuses or game mechanics for unfair advantage.
• Syndication: Participation in groups using advantage play strategies to exploit promotions.
• Exploiting software faults or errors.
• Fraudulent or collusive behavior at other gaming sites.
• Chargebacks or denied transactions.
• Using automated play software (e.g., bots).
2. You agree not to engage in or plan collusion, to report suspected collusion, and to confirm you are not part of a syndicate using advantage play strategies.
3. Suspected fraud triggers thorough investigations, and the Casino may notify business units, payment processors, or financial institutions of your identity and activities.
4. Violations include, but are not limited to:
• Multiple accounts per person, household, device, or IP address, or at affiliated casinos.
• Links to fraudulent, suspended, or closed accounts on the Rival network or other casinos.
• Public complaints or disputes on forums or websites.
• Abusing or threatening Casino staff.
• Mismatched account and payment method names.
• False registration information.
• Playing from unauthorized jurisdictions.
• Underage gambling.
• Allowing third-party account use.
• Professional or group play.
• Chargebacks or threats thereof.
• Irregular betting patterns or systems (e.g., Martingale).
• Links to Casino employees or affiliates.
• Attempting to hack or modify software.
5. Violations at other online casinos may prompt action by DaVinci's Gold.
6. By accepting winnings, you consent to the use of your username, country, or first name in promotional materials without compensation.
7. Cryptocurrency deposits reversed or voided on the blockchain are considered fraudulent, voiding all related withdrawal requests.

Refer-a-Friend Terms

1. The refer-a-friend program is subject to these Terms and all Casino programs. By participating, both referrer and referred party consent to the program’s terms, and the referred party agrees to their data being provided by the referrer. The referred party acknowledges receiving a Casino email inviting them to register.
2. Participants using the same computer or IP address are ineligible for the bonus. Referred players must not be existing DaVinci's Gold members or share the referrer’s email.
3. Referrers must provide the referred party’s name, surname, and email. Bonuses are awarded only after verification by the Casino.
4. The referred party must register a real money account and deposit at least 25 $/€/£. Both parties receive the bonus within 48 hours of the deposit.